Returns Policy
Items may be returned where:
The goods are no longer wanted
The goods delivered are not of satisfactory quality or do not match their description
The goods are not fit for the purpose for which goods of that kind are commonly supplied
A valid warranty claim applies
Unwanted or Cancelled Goods
If you wish to return goods that are no longer wanted, or if an order has been cancelled after purchase, the following guidelines apply:
The purchase must have been made within the last 14 days
Unwanted goods must be unused and returned in their original packaging
Items must be returned using a tracked postage service
A tracking number must be provided once the goods have been sent
A cover letter must be included inside the parcel, including your name, order number and contact number or email address
Return postage costs are the responsibility of the customer and are not eligible for refund
RadioTrader reserves the right to apply a 20% restocking or order cancellation charge to cancelled orders or returned orders where the equipment is not defective.
Returns address:
FAO Returns Department
RadioTrader
Unit 3 Turnstone Business Park
Mulberry Avenue
Widnes
WA8 0WN
Damaged or Incorrect Goods
Damaged or incorrect goods must be reported to us within 5 days of delivery.
If your goods have arrived damaged, please email photographic evidence to [email protected] as soon as possible, along with a clear explanation of the fault or damage.
Damaged goods must remain unused and kept in the packaging they were received in. Where applicable, damaged goods will be replaced as soon as possible.
Incorrect goods that are being returned for exchange or refund must not be used and must be kept in their original packaging.
RadioTrader will, at its discretion, either provide replacement goods or refund the price paid for the goods.
Warranty Claims
Most manufacturers we supply offer either a 12-month or 24-month warranty on the products you purchase.
Please contact us before returning any item for a warranty claim. Where applicable, please provide the item’s serial number so we can assist you as efficiently as possible.
RadioTrader may return warranty items to the manufacturer for assessment before an exchange or refund is agreed.
If the manufacturer does not deem the fault to be covered under warranty, RadioTrader reserves the right not to issue an exchange or refund.
Returns FAQs
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How will you make the refund?
RadioTrader will refund the money received from you using the same method originally used to make the purchase -
What do I need to put on / in the box?
Please use the returns address at the top of the page and include all the original packaging / documents sent with the Goods. Also include a cover letter with your order number and contact information. -
How long will my refund take?
Once we have arrived at a resolution and goods have been returned for a refund, you can expected to receive your refund within 48 hours. -
My reason is not stated above?
If you are returning an item but the reason is not stated above, please contact us via phone, email or using our Live Chat facility on the website. -
How do i know if my item is covered under warranty?
Please contact us in relation to any warranty claim and we can let you know if your item is still covered under the manufacturers warranty. -
Why does my refund not amount to the price i paid?
RadioTrader will not refund any delivery charges relating to the order unless otherwise stated. The refund is solely for the Goods being returned.