Terms and Conditions
Access to this website is subject to the following Terms and Conditions. Please read them carefully before using this website.
These Terms and Conditions apply between RadioTrader, referred to as “we”, “us” or “our”, and you, the user of this website, referred to as “you” or “your”. This also applies where you are using the website on behalf of a company, organisation, member, supplier or other registered account.
By accessing or using this website, you agree to be bound by these Terms and Conditions. This applies on your first visit and on every subsequent visit. We reserve the right to update or amend these Terms and Conditions at any time. It is your responsibility to check this page for any changes. Continued use of the website after changes have been published will be treated as acceptance of the updated Terms and Conditions.
- Website Content
This website and the content provided on it are for general information purposes only. While we make reasonable efforts to ensure that the information on this website is accurate and up to date, we do not guarantee that all information is complete, current or free from errors.
We accept no liability for any inaccuracies, omissions or errors in the information displayed on this website, including information provided by you, another user or any third party.
Product availability is not guaranteed. Placing an order through the website does not automatically confirm that an item is in stock. As we operate a live e-commerce website, stock levels can change at any time due to orders being placed online, by telephone, by email or through other sales channels.
- Registration and Information Submitted by You
Where registration is required to access certain areas of the website, you agree to provide accurate, complete and up-to-date information.
We reserve the right to:
Delete any information submitted by you from our databases and records
Block or remove any information submitted by you that contains viruses, malware or any other material that may damage the website, our systems, our employees, or other users of the website
- Intellectual Property
All trade marks, names, logos, images, photographs, diagrams, illustrations, product information and other content displayed on this website are owned by us, licensed to us, or owned by the relevant third-party rights holder.
Nothing in these Terms and Conditions gives you any right or licence to use any trade mark, name, logo, image, photograph, diagram, illustration or other content from this website without prior written permission.
You must not, without our prior written consent:
Copy, reproduce, modify, republish, adapt or alter any content from this website
Commercially exploit any content from this website
Redistribute any content from this website
Remove any copyright, trade mark or ownership notices from website content
For the avoidance of doubt, RadioTrader is a trade mark or trading name used by us. It must not be used in connection with any product or service that is not ours, in a way that may cause confusion, or in a way that may damage, discredit or misrepresent our business.
- Privacy
Your use of this website is also subject to our Privacy Policy. By using this website, you acknowledge and agree to the terms of our Privacy Policy.
- Links to Third-Party Websites
This website may contain links to third-party websites that are outside our control. We are not responsible for the content, availability, accuracy, security or privacy practices of those websites.
Links are provided for your convenience only and do not mean that we endorse the third-party website, business, products or services. Accessing third-party websites through links on this website is done entirely at your own risk.
- Liability
We take reasonable steps to provide a reliable website and service. However, we do not guarantee that the website will always be available, uninterrupted, secure or free from errors.
The website is provided on an “as is” basis. We make no warranties or representations of any kind regarding the website, its content, or its suitability for any particular purpose.
To the fullest extent permitted by law, we exclude liability for any loss, damage, disruption, inaccuracies, errors, omissions, security issues or unavailability connected with your use of this website.
Nothing in these Terms and Conditions limits or excludes any liability that cannot legally be limited or excluded under English law.
- Indemnity
You agree to indemnify and hold us, our officers, employees and agents harmless from and against any losses, liabilities, damages, costs, expenses, claims or legal proceedings arising from your use of the website, your conduct on the website, or your breach of these Terms and Conditions.
- Termination or Restriction of Access
We may suspend, restrict or terminate access to this website, or any part of it, at any time and without prior notice.
- Notices
All notices from you to us must be made in writing and emailed to:
Notices from us to you may be displayed on the website or provided through any other appropriate method.
- Invalidity
If any part of these Terms and Conditions is found to be invalid, unlawful or unenforceable, the remaining sections will continue to apply.
- Third-Party Rights
A person who is not a party to these Terms and Conditions has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. This does not affect any rights or remedies that may exist separately from that Act.
- Governing Law
These Terms and Conditions are governed by and interpreted in accordance with English law. The courts of England and Wales will have exclusive jurisdiction in relation to any disputes arising from or connected with these Terms and Conditions or your use of this website.
- Radio Licensing
Most business two-way radios require an Ofcom operator licence. The main exception is PMR446 radio equipment, which is low-powered and licence-free.
Information about business radio licence options is available from Ofcom. We also offer a free service to help customers apply for an Ofcom licence and to programme radios purchased from us.
If you require help or advice regarding radio licensing, please contact us on 0151 676 2888.
- Radio Programming
RadioTrader provides a free basic programming service for radios supplied by us, up to a maximum of 10 channels, including basic CTCSS and DCS tones.
Additional charges may apply for more complex programming, including extra channels or additional features such as caller ID. Additional programming is charged at £20.00 per half hour.
It is the buyer’s responsibility to ensure that any radio equipment supplied by us is correctly licensed and used in accordance with applicable regulations.
Amateur radios, or radios converted to amateur radio frequencies, will only be supplied to licensed operators. Airband radios will only be supplied to customers who hold the appropriate licence. MSA radios will only be supplied to customers with a valid Selcall ID.
- Radio Restocking and Order Cancellation Charges
A 20% restocking or order cancellation charge may apply to cancelled orders or returned orders where the equipment is not defective.
This charge helps cover handling, administration, testing, repackaging and restocking costs.
- Delivery Charges
Delivery costs shown at checkout are based on an average website order.
For larger, heavier or more complex orders, additional delivery surcharges may apply to cover increased postage, courier or pallet delivery costs.
We reserve the right to adjust delivery costs for orders that exceed our standard size, weight or delivery limits. Where additional delivery charges apply, we will contact you before your order is processed for picking or dispatch.
- Alternative Delivery Options
You may be able to arrange collection of your order by selecting the “Collect in-store” option during checkout. Where this option is selected, we will provide instructions for collection.
If you have concerns about the delivery cost shown at checkout, or if you require a customised delivery solution, please contact our customer support team. We will be happy to discuss alternative delivery options where possible.
- Delivery Communication
If your order requires special attention due to delivery cost adjustments, size, weight, location or alternative delivery arrangements, our customer support team will contact you to discuss the details and obtain your approval before proceeding.
- Changes to Delivery Terms
We reserve the right to amend our delivery terms at any time. Any changes will take effect immediately once published on our website. It is your responsibility to review these terms periodically for updates.
- Contact Information
If you have any questions about these Terms and Conditions, delivery costs, radio licensing or radio programming, please contact our customer support team.
Email: [email protected]
Telephone: 0151 676 2888